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FAQ
Asking Questions | How to Buy | Product Reservations | Reward Points | Updates Subscription | Return Policy
- First time here. How do I buy from you?
We make things easy.
- Register as a member to enjoy all the privileges
- Add some products to the shopping cart
- Checkout
- Choose your payment method
- Place an order
- Make payment (bank in or transfer to our bank account)
- Notify us that you have made payment
That's it. Easy, simple and fast.
We will verify your order and payment. Once payment is received, we will usually arrange for delivery within the next business day provided the payment is received before 6pm, and all products are in stock (products listed here are always ready stock and available unless specifically mentioned otherwise).
- Can I buy from you without registering as a member?
Sure. Add products to the shopping cart. When you checkout, choose to checkout as a guest.
- How do you deliver to buyers?
We usually deliver via Poslaju on the next working day after payment is received. If payment is made through a check, we usually need to wait for the clearance before the payment is confirmed - this may take up to 2 working days. On rare cases where an item has to be restocked, we may need to wait for the restocked item to reach us first before a delivery can be made (you will be informed before hand in this case).
- How long will it take for my dress to arrive?
Poslaju will usually take 1 working day to deliver in Klang Valley, and up to 2 working days to other parts of West Malaysia. Add 1 working day to that to East Malaysia. Poslaju is very reliable and efficient, you can always request for a tracking code if your parcel did not reach you after the estimated time as stated above.
- Poslaju, wow, isn't that expensive?
Not really. RM7 for 1 to 2 dresses for delivery within West Malaysia. RM9 for East Malaysia. We absorb the delivery cost when your purchase is RM200 or more in a single order. This is automatically applied in our shopping cart system.
- Can COD be arranged?
Yes, but only for purchases more than RM100 in total and in Klang Valley areas. If your address is within Klang Valley areas, you will see COD shipping method option upon checkout. If your order is below RM100, we will automatically charge RM20 for COD. We prefer COD within the following areas: Puchong, and Shah Alam. Please arrange with us for COD place and time.
- Do you sell/deliver internationally?
Yes, please check with us if your country is not in the list of countries in our system.
- How do we pay you?
Payment can be made by online transfer or cash deposit to our Maybank account. Paypal and Western Union is also accepted (please arrange with us first). For COD, you pay us cash of course when we meet.
Our bank account details:
Bank: Maybank
Account Holder: Smartgogo Marketing
Account Number: 512772 305909
For overseas TT deposit, you will need the bank's swift code: MBBEMYKL
- Can we request for return or exchange?
Yes, you can. We do not encourage return or exchange but we understand sometimes this is unavoidable. Please read our return policy if you really need to return or exchange.
- 02 Mar 2010 Asking Questions
- 07 Mar 2010 How to Buy
- 20 Feb 2010 Product Reservations
- 20 Feb 2010 Reward Points
- 16 May 2010 Updates Subscription
- 22 Aug 2009 Return Policy
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Questions/comments
- Irene Lim: Caron Ubil, Thank you for your order and payment, I
- Irene Lim: Marzuki Chemenor, I am sorry, we dont have new stock
- Marzuki Chemenor: have new stock?
- Irene Lim: Sylvia Leong, Yes, we have red or white XL for
- Irene Lim: Sulvia Leong, ndg1796 purple XL is available, Postage is RM7
- Irene Lim: Wong Hoi Ling, We left L size, but L size
- Irene Lim: sinah, Please check out: http://www.irenelim.com/muslimah-collection/
- Irene Lim: Wong Hoi Ling, We only have XL for dark blue,
- Sylvia Leong: Hi there! Am interested buying this item: CODE: ndg1790 Size:
- Sylvia Leong: Hi there! Am interested buying this item:- CODE: ndg1796
- Wong Hoi Ling: My bust size & waist line is 35" &
- sinah: Please contact me at carlkinsella@yahoo.com.sg if you still selling
- Wong Hoi Ling: My bust size is 35". Btw do you still
- Irene Lim: Georgia Ting, Thank you for your order, please let me
- Irene Lim: Irene Woo, Thank you for your order and payment, I
- Irene Woo: Dear irene, Just made pmt for # 3353. Tks.
- Irene Lim: eija, You can check out our jacket here: http://www.irenelim.com/jack
- eija: Long Sleeve Buttons Up Coat CODE: ndg774 but sold out right? do
- eija: hai irene can u help me? i need to
- Irene Lim: Lili, yes, I have stock for this dress, but I
Bloggers who bought from us
 i manage to know this special eboutique called irenelim fashion by accident actually. when i was googling for satin pants and satin skirt just to glimpse on it,...Read more |
 What was supposed to be boring and unexciting day for me became so blissful and meaningful. Life sometimes sucks but it's true that Life is how we know it and how we are going to perceived it.... Read more |
 What was supposed to be yet another uneventful day became rather exciting for me as I chanced upon an online site, called Irenelim's Fashion...Read more |
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 I find that Irene is good. Efficient and more friendly in dealing with her customers... Guess I'll be buying from Irene again... Read more |
 Attended [the wedding lunch] with the dress I bought from Irenelim few weeks ago.... Read more |
 ... my online purchases: I love them both! Even from the pics from the webpage, I fell in love virtually and instantly!... it's [the dresses are] sooo cheap... Read more |
 i shld say Irene's reali good. reali impressed with her good service. She followed up every time whenever i met her in MSN. even she update me on her new clothes... Read more |
 I am very impressed, so to say, with the material and the sewing on the dress from Irene. I bought altogether 2 dresses and 1 blouse in one go!... Read more |
 It was a nice online-purchasing experience. No hassle on traffic jams, no hassle on finding parking lots in shopping malls... the price on Irenelim Fashion is reasonable enough... Read more |
 最近网购上瘾，欲罢不能。... 从不敢买，到战战兢兢的买第一件，然后越加越多，当然，钱包也相对的大出血，需要更努力的印钞票，来满足虚荣心。... Read more |