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Return Policy
At Irenelim Fashion, we are committed to selling only first-quality and genuine fashion apparel. We want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may exchange, replace, or credit your purchase when it is returned/presented in original and sale-able condition. The returned item must be in its original packaging together with its original tags and accessories, unwashed, and unaltered.
Please note the following guidelines.
We reserve the right to refuse a return/exchange/refund of any item if the above requirements are not fulfilled.
Notes:
(1) Direct fault on our side includes:
(2) Serious quality fault on the item, which allows you to entertain exchange/replace/credit include:
(3) We do not prefer to entertain exchange/replace/credit because of the following:
Please note the following guidelines.
- Requests to exchange/replace/credit must be made within 5 days after the item is received.
- Customer has to pay for the delivery back of the item, unless it's a direct fault or mistake on our side (1). We recommend that customer insure the package and deliver via a traceable method such as Poslaju or DHL.
- 10% of the item's price will be deducted as processing and handling fee, unless it's a direct fault or mistake on our side (1) or because there is serious quality fault on the item (2).
- In case customer opt for exchange, customer will have to pay for the delivery of the new item.
- If customer can't find a good replacement, we can keep the credit for you (after 10% is deducted as in point number 3). Credit will be in the form of equivalent points and be added to the customer's account.
- Exchange, return or credit (points) will only be processed after the returned item has been received in good and sale-able condition, with its original packaging, tags and all accessories. Please contact us for return address.
- Refund is only applicable to Malaysian bank accounts, and to Paypal accounts.
- This return policy may be updated from time to time without prior notice. Please check back often.
We reserve the right to refuse a return/exchange/refund of any item if the above requirements are not fulfilled.
Notes:
(1) Direct fault on our side includes:
- We delivered wrong item, wrong pattern or wrong color to the customer.
- We delivered a damaged item. Every item is carefully inspected before it’s packed and delivered.
(2) Serious quality fault on the item, which allows you to entertain exchange/replace/credit include:
- Large (as large as RM 10 cents for example) defective or dirt areas.
(3) We do not prefer to entertain exchange/replace/credit because of the following:
- Slight color difference. We have done our best to display as accurately as possible the colors of the apparels shown on our website. However, because the colors you see depend on your monitor and other settings, we cannot guarantee that your monitor’s display will be exactly accurate.
- The apparel doesn’t look as good as what the customer thought. Customer must check out the detailed photos, measurements and description before making an order.
- The customer doesn't like the color or style, and wishes to change to another color or style/pattern/design.
- The apparel doesn't fit the customer perfectly. Please check measurement and size as detailed on our product detail page. We measured our apparel to our best effort and as detail as possible. Please check these details before making a purchase.
- The defect caused by customer’s careless handling after the delivery (for example, jammed zip fastener due to rough handling).
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Our Kid Models
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Jing Jing |
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Xuan Xuan |
Taiwan Coplay Bags
Couple Tees
Children
Categories
Information
Discounted
Recognition
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Our Models
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Penny Ng |
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Wei Xin |
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Stephy Lau |
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Vivian Lim |
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Ai Neo |
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Charlotte Lau |
If you are interested to become our model, please contact us |
Questions/comments
- Irene Lim: Caron Ubil, Thank you for your order and payment, I
- Irene Lim: Marzuki Chemenor, I am sorry, we dont have new stock
- Marzuki Chemenor: have new stock?
- Irene Lim: Sylvia Leong, Yes, we have red or white XL for
- Irene Lim: Sulvia Leong, ndg1796 purple XL is available, Postage is RM7
- Irene Lim: Wong Hoi Ling, We left L size, but L size
- Irene Lim: sinah, Please check out: http://www.irenelim.com/muslimah-collection/
- Irene Lim: Wong Hoi Ling, We only have XL for dark blue,
- Sylvia Leong: Hi there! Am interested buying this item: CODE: ndg1790 Size:
- Sylvia Leong: Hi there! Am interested buying this item:- CODE: ndg1796
- Wong Hoi Ling: My bust size & waist line is 35" &
- sinah: Please contact me at carlkinsella@yahoo.com.sg if you still selling
- Wong Hoi Ling: My bust size is 35". Btw do you still
- Irene Lim: Georgia Ting, Thank you for your order, please let me
- Irene Lim: Irene Woo, Thank you for your order and payment, I
- Irene Woo: Dear irene, Just made pmt for # 3353. Tks.
- Irene Lim: eija, You can check out our jacket here: http://www.irenelim.com/jack
- eija: Long Sleeve Buttons Up Coat CODE: ndg774 but sold out right? do
- eija: hai irene can u help me? i need to
- Irene Lim: Lili, yes, I have stock for this dress, but I
Bloggers who bought from us
 i manage to know this special eboutique called irenelim fashion by accident actually. when i was googling for satin pants and satin skirt just to glimpse on it,...Read more |
 What was supposed to be boring and unexciting day for me became so blissful and meaningful. Life sometimes sucks but it's true that Life is how we know it and how we are going to perceived it.... Read more |
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 I find that Irene is good. Efficient and more friendly in dealing with her customers... Guess I'll be buying from Irene again... Read more |
 Attended [the wedding lunch] with the dress I bought from Irenelim few weeks ago.... Read more |
 ... my online purchases: I love them both! Even from the pics from the webpage, I fell in love virtually and instantly!... it's [the dresses are] sooo cheap... Read more |
 i shld say Irene's reali good. reali impressed with her good service. She followed up every time whenever i met her in MSN. even she update me on her new clothes... Read more |
 I am very impressed, so to say, with the material and the sewing on the dress from Irene. I bought altogether 2 dresses and 1 blouse in one go!... Read more |
 It was a nice online-purchasing experience. No hassle on traffic jams, no hassle on finding parking lots in shopping malls... the price on Irenelim Fashion is reasonable enough... Read more |
 最近网购上瘾，欲罢不能。... 从不敢买，到战战兢兢的买第一件，然后越加越多，当然，钱包也相对的大出血，需要更努力的印钞票，来满足虚荣心。... Read more |